Me: Just go on to our website and select the “My Account” button.
Client: I don’t see it.
Me: It’s on the black banner, in the top right corner
Client: I’m looking, I don’t see it!
Me: Can you please go to the website?
Client: No, I’m not at my computer
Be on your toes, don’t take things for granted. You have to cultivate the long-term. A lot of it has to do with being a nice person. People remember when you’re nice.